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Caregiver Stress Communication Skills Cultural Competence Decision-Making Ethics & End-of-Life Care Facing Mortality Families & End-of-Life Care Grief & Loss Mental Health at the End-of-Life Normal Aging & Dying Spirituality

Communication Skills

1.0 Continuing Education Credit Hour

This module describes a number of skill sets, including active listening and assertiveness skills. In addition, Buckman's SPIKES protocol for delivering bad news, as well as specific clinical situations that require specialized communication skills, are reviewed.

Objectives

  1. Identify verbal and non-verbal active listening skills which contribute to relationship-building with residents, families and co-workers.
  2. List at least three barriers and three enhancements to good communication.
  3. Describe four different kinds of assertive statements.
  4. List the steps in Robert Buckman's SPIKES Protocol.
  5. Give examples of language that keeps the lines of communication open with residents and families when talking about death and end-of-life decision-making.
  6. Resolve the case study.

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Online Module

When completing the on-line module you will be presented with learning objectives, brief cases, questions for reflection (not scored), and interactive lessons with hyperlinks to engage you along the way. Once you complete the lessons, you will be presented with the Post Test (which requires a score of 100%) and then the Module Evaluation, followed by the opportunity to print your Continuing Education Certificate. Modules remain available for your future reference once you have completed them.